Privacy Policy

Effective Date: March 31, 2026

This Privacy Policy outlines the types of personal information that Defined Software Development, LLC ("we," "us," or "our") collects, how we use it, and the steps we take to help protect your personal information. This Privacy Policy applies to our website, https://definedsoftware.com/, and the services we make available through our products, including DataHub, EEONow, and Aperio Dashboard.

1. Information Collection and Use

We collect personal information when you visit our website, register for an account, place an order, request information, enable optional security features, or otherwise interact with our services. Depending on how you use our website and services, the information we collect may include:

  • Your name
  • Your email address
  • Your phone number
  • Payment or billing details, when applicable
  • Account and authentication records, including dates and times of sign-in or verification requests
  • Records of one-time verification codes sent when you enable optional two-factor authentication (2FA)

We use this information to:

  • Provide, maintain, and improve our website and services
  • Create and manage user accounts
  • Process transactions
  • Communicate with you regarding your account, orders, support requests, and service-related matters
  • Deliver optional two-factor authentication (2FA) verification codes by SMS or email
  • Help protect user accounts and maintain platform security

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. These technologies help us improve functionality, analyze traffic, remember preferences, and enhance your overall experience with our website and services.

3. Two-Factor Authentication (2FA)

We offer optional SMS-based and email-based two-factor authentication (2FA) for account security. If you enable 2FA through your account settings, we may use your phone number and/or email address solely to send one-time passcodes for login and other security-related actions.

  • 2FA messages are transactional and security-related only and are not promotional.
  • Message frequency varies based on your login activity and security events.
  • Message and data rates may apply depending on your mobile carrier and service plan.
  • You may enable or disable 2FA at any time through your account settings.

SMS Delivery Providers

For SMS delivery, we may use trusted service providers such as Twilio. Your phone number is shared with such providers only as necessary to deliver verification messages on our behalf.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share personal information only as reasonably necessary to operate our business and provide our services, including:

  • With trusted service providers who perform services on our behalf, such as hosting, payment processing, authentication, and message delivery
  • To comply with applicable law, regulation, legal process, or enforceable governmental request
  • To protect the rights, property, or safety of Defined Software Development, LLC, our users, or others

We may also share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, and service providers for the purposes described in this Privacy Policy.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

6. Security

We are committed to ensuring that your information is secure. In order to help prevent unauthorized access, disclosure, alteration, or destruction, we maintain reasonable physical, electronic, technical, and managerial safeguards to protect the information we collect online.

7. Your Choices

You may update certain account information, including your email address and phone number, through your account settings. You may also disable optional two-factor authentication at any time if that feature is available within your account profile.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any revised version on this page and update the effective date above. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy. You are encouraged to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@definedsoftware.com
definedsoftware.com